What Steps Do I Take To File A Claim?

We’re sorry to hear that you’ve been involved in a loss. To file a claim, please follow these steps:

• Please report your loss or accident as soon as possible. Claims reported late take longer to resolve and may result in a lower settlement due to increased costs.

• For faster claim settlement, please have the following information ready:
  • Insured Name
  • Policy Number
  • Date and Time of Loss (estimated time is OK)
  • Location of Loss (be as specific as possible)
  • A short description of what happened
  • Vehicle Year/Make/Model
  • Vehicle VIN
  • Driver Name
  • Driver Phone Number

• We utilize third-party administrators (TPAs) to adjust our claims. Please review the chart below to find the proper email address or phone number to file your claim.

PLEASE NOTE: If you choose to file your claim with us, we cannot provide a claim number until we relay the information to the proper TPA. If you file directly with the TPA, they will provide your assigned adjuster’s claim number and contact information.

If available, upload any supporting documents, such as a police report or photos of the damage to your vehicle.

Our TPA partners are required to assign an adjuster and contact you within 24 hours of receiving your claim information. If you wish to dispute a claim denial or have a problem with your assigned adjuster, please email us at [email protected].