Report a Claim
We are here and ready to help resolve your claim ASAP.
Claims Support
Get your claim resolved and your fleet back on the road quickly. Our claims process is designed for speed and transparency—report early for the fastest resolution. Report a claim even if you are not at fault or unsure a loss occurred—all reports are reviewed by claims professionals; that’s what they are here for!
How to Report Your Claim
Gather Information
Collect your policy details, incident information, and vehicle data. See the list below for everything you’ll need.
Report Your Claim
Use the table below to find the right new-claim contact using your insurance company and policy number.
Track Your Claim
An adjuster will be assigned and contact you within 24 hours. They’ll guide you through the rest of the process.
What You’ll Need to Report
Policy Information
- Insured Name
- Policy Number
Incident Details
- Date and Time of Loss (estimated time is OK)
- Location of Loss (be as specific as possible)
- A short description of what happened
Vehicle Information
- Vehicle Year/Make/Model
- Vehicle Identification Number (VIN)
Driver Information
- Driver Name
- Driver Phone Number
Report Your Claim - Find The Right Claim Contact Info
This table is for reporting a new claim. Start with the insurance company shown on your policy, then use the beginning of your policy number to find the proper email address or phone number. If an adjuster has already been assigned, continue working directly with that adjuster or claim administrator.
Not sure which row applies or have more than one policy number? Email claims@coverwhale.com, and we’ll help route your new claim.
| Insurance Company | Policy Starts With | Claim Administrator | Phone | |
|---|---|---|---|---|
| Ascot | Any prefix | NARS | (800) 315-6090 | reportaclaim@narisk.com |
| Accredited | Any prefix | NARS | (800) 315-6090 | reportaclaim@narisk.com |
| Canopius | Any prefix | Littleton/Davies | (888) 271-2119 | ausltdadmin@us.davies-group.com |
| Everspan | CW1EII, CW1EIC, or CW2EII | NARS | (800) 315-6090 | reportaclaim@narisk.com |
| Everspan | CW3EVE or CW3EVR | Network Adjusters | (800) 486-2524 | newloss@networkadjusters.com |
| Knight | Any prefix | Littleton/Davies | (800) 864-8820 | auscwlclaims@us.davies-group.com |
| SCOR / General Security | Any prefix | Gallagher Bassett | (833) 522-3766 | CoverWhaleAPDClaims@gbtpa.com |
| Trisura | Any prefix | Reserv | (332) 252-0424 | new.claim+coverwhale@reserv.com |
| Lloyd’s | Any prefix | Cover Whale | (888) 890-4965 | claims@coverwhale.com |
DriveSmart Data Accelerates Claims
Your DriveSmart telematics data provides accurate incident details, helping adjusters resolve claims faster and more fairly.
Precise Incident Data: GPS location, speed, and vehicle diagnostics captured automatically at the time of the incident
Faster Adjuster Decisions: Objective data reduces investigation time and dispute resolution
Fair Outcomes: Telematics evidence supports accurate fault determination and settlement amounts
What to Expect
Fast Adjuster Assignment: Our TPA partners assign an adjuster and contact you within 24 hours of receiving your claim. You’ll receive their direct contact information and claim number immediately.
Support Every Step: If available, share supporting documents like police reports or photos to help your adjuster resolve your claim quickly. Your adjuster will guide you through the entire process.
We’re Here for You: If you prefer to report through us instead of directly with the TPA, we’ll handle the coordination. For any questions, disputes, or concerns about your claim, contact us directly at claims@coverwhale.com—we’re your advocate throughout the process.