Cover Whale

Report a Claim

Find your contact below to report your claim ASAP

Type the number on your policy to narrow the contacts. Confirm the insurance company before calling.

All contacts are shown below until you enter a policy number.

Ascot

Policy starts with
ASC
Claim administrator
NARS

Accredited

Policy starts with
2-CWH or 2-CWS or 1-CWA
Claim administrator
NARS

Canopius

Policy starts with
CUS
Claim administrator
Littleton/Davies

Everspan

Policy starts with
CW1EII, CW1EIC, or CW2EII
Claim administrator
NARS

Everspan

Policy starts with
CW3EVE or CW3EVR
Claim administrator
Network Adjusters

Knight

Policy starts with
KSCW
Claim administrator
Littleton/Davies

SCOR / General Security

Policy starts with
498
Claim administrator
Gallagher Bassett

Trisura

Policy starts with
CW + numbers (e.g., CW6123456)
Claim administrator
Reserv

Lloyd’s

Policy starts with
TPM
Claim administrator
Tenco

How to Report Your Claim

1

Gather Information

Collect your policy details, incident information, and vehicle data. See the list below for everything you’ll need.

2

Report Your Claim

Use the directory above to find a new-claim contact using your insurance company and policy number.

3

Track Your Claim

An adjuster will be assigned and contact you within 24 hours. They’ll guide you through the rest of the process.

What You’ll Need to Report

Policy Information

  • Insured Name
  • Policy Number

Incident Details

  • Date and Time of Loss (estimated time is OK)
  • Location of Loss (be as specific as possible)
  • A short description of what happened

Vehicle Information

  • Vehicle Year/Make/Model
  • Vehicle Identification Number (VIN)

Driver Information

  • Driver Name
  • Driver Phone Number

DriveSmart Data Accelerates Claims

Your DriveSmart telematics data provides accurate incident details, helping adjusters resolve claims faster and more fairly.

Precise Incident Data: GPS location, speed, and vehicle diagnostics captured automatically at the time of the incident

Faster Adjuster Decisions: Objective data reduces investigation time and dispute resolution

Fair Outcomes: Telematics evidence supports accurate fault determination and settlement amounts

What to Expect

Fast Adjuster Assignment: Our TPA partners assign an adjuster and contact you within 24 hours of receiving your claim. You’ll receive their direct contact information and claim number immediately.

Support Every Step: If available, share supporting documents like police reports or photos to help your adjuster resolve your claim quickly. Your adjuster will guide you through the entire process.